Privacy Policy

Introduction

FreshPickKat respects your privacy and is committed to handling your personal information responsibly. By using the User App, you agree to the practices described in this policy.

This policy applies to the FreshPickKat User App only. It does not describe separate tools or workflows used by the FreshPickKat Admin App.

Information We Collect

• Account details such as name, phone number, email address, profile details, and login identifiers.
• Delivery details such as saved addresses, recipient name, phone number, location coordinates, city, state, postal code, and delivery instructions.
• Order details such as cart items, product preferences, coupons, order status, delivery fee, refund status, and support history.
• Payment-related references such as Razorpay order ID, payment ID, transaction status, refund ID, and payment recovery status. FreshPickKat does not store full card, UPI PIN, or bank account credentials.
• Device and app data such as device identifiers, app version, crash or diagnostic details, notification token, IP-derived information, and usage activity needed to keep the app reliable.

How User Data Is Used

• To create and manage your FreshPickKat account.
• To process grocery orders, apply offers, calculate delivery fees, and deliver products to your selected address.
• To process payments, verify transactions, recover pending payments, and track refunds.
• To send order updates, delivery tracking alerts, refund updates, service messages, and support responses.
• To improve app performance, detect misuse, prevent fraud, troubleshoot issues, and maintain security.
• To comply with legal, tax, accounting, payment, and regulatory obligations.

Firebase Usage

FreshPickKat uses Firebase services for authentication, messaging, and app reliability. Firebase may process phone authentication details, login identifiers, device tokens, notification delivery data, and diagnostic information according to Google Firebase policies.

Firebase Cloud Messaging is used to send important app notifications such as order status, delivery tracking, refund, and account-related alerts.

Razorpay Payment Processing

FreshPickKat uses Razorpay to process online payments, including UPI and other payment methods supported by Razorpay. When you pay online, payment details are processed by Razorpay under its own security and privacy practices.

FreshPickKat receives payment confirmation details such as payment status, Razorpay order ID, payment ID, refund ID, amount, and transaction reference so that we can confirm your order, recover pending payments, and support refunds.

Google Sign-In Usage

If FreshPickKat offers Google Sign-In in the User App, we may receive basic account information that you authorize, such as your name, email address, and account identifier. This information is used only for login, account management, fraud prevention, and support.

You can manage Google account permissions through your Google account settings.

Device and App Analytics

We may collect app activity, device information, diagnostics, crash logs, performance metrics, and feature usage data to understand how the app performs and to improve reliability, checkout, delivery tracking, search, offers, and customer support.

Analytics data is used in aggregated or limited form where practical and is not used to sell your personal information.

Notifications Permissions

The User App may ask permission to send push notifications. Notifications are used for order confirmation, delivery updates, payment status, refund updates, offers, and important account messages.

You can disable notifications from your device settings. Some service messages may still be shown inside the app where required for your order or account.

Data Protection

FreshPickKat uses reasonable technical and organizational safeguards to protect user data, including controlled access, authenticated server communication, payment verification, and secure handling of sensitive workflows.

No digital service can guarantee absolute security. You should keep your phone, OTP, account access, and payment credentials secure and immediately report suspicious activity.

Third-Party Services

FreshPickKat may use third-party services for authentication, messaging, payments, maps, delivery support, analytics, hosting, and infrastructure. These providers process information only as needed to provide their services or as required by law.

• Firebase and Google services for authentication, messaging, diagnostics, maps, and related app functions.
• Razorpay for payment processing, payment verification, and refunds.
• Server and cloud infrastructure providers for app hosting, database, storage, and delivery of the service.

User Rights

You may request access, correction, update, or deletion of your personal information where applicable. Some information may need to be retained for legal, payment, fraud prevention, tax, refund, dispute, or accounting purposes.

To exercise privacy rights, contact FreshPickKat support using the contact details below.

Account Deletion

You may request deletion of your FreshPickKat account and associated personal data at any time. After verifying your identity, we will delete or anonymize your eligible account information within a reasonable timeframe.

Order, payment, refund, tax, audit, and fraud-prevention records may be retained as required by law or legitimate business needs.

Account deletion requests can be sent to freshpickkart@gmail.com from the email address linked to your account. Please include your registered name and phone number to help us process your request faster.

Contact Information

For privacy questions, support requests, refunds, account deletion, or data-related concerns, contact FreshPickKat at support@freshpickkat.com.

Policy Updates

FreshPickKat may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new last updated date. Continued use of the User App after changes means you accept the updated policy.